About 8 km away from Hamburg City, the airport
lies between ring roads R2 and R3 on the A433 motorway, and is easily
accessible and well signposted from central Hamburg. The A7 feeder
road provides a connection to the airport at exit Schnelsen-Nord.
Both bus and train serve the Airport. Travelers can either take
a bus, taxi, or train to the airport from town.
INFORMATION AND HELP DESKS
The Airport information desks (tel: (0)40 50750) are located in
Terminals 1 and 4. The Airport Office (tel: (0)40 5075 1010), located
between Terminals 3 and 4, Arrivals level, provides airport information,
travel insurance and many other services to passengers.
Money and communications:
There is a bank, bureau de change, and post office in Terminal
4; ATMs are located in Terminals 1 and 4. Wireless Internet is
available is available throughout the airport.
Eating and drinking:
The airport has a selection of bars, including restaurants, bars,
and cafes at the airport; most are located on levels 0 and 3 of
Terminal 4, and on the pier.
The airport has a wide selection of shops, located in the terminal
3. Shops are open daily and include a bookshop, gift shop, perfume
shop, and leather goods shop. A duty-free shop is located in the
Porter services are available in the airport and advance reservations
can be made (tel: (0)40 5075 2010; Trolleys are available for
a small deposit. There is a left-luggage facility in the Terminal
4 Arrivals area, while for lost property; passengers are suggested
to report to the Airport Office.
The airport has a pharmacy and first aid facilities at the medical
center in Terminal 4. There is a chapel in Terminal 3.
The airport has disabled facilities available for disabled travelers
including wheelchairs and disabled toilets, disabled parking etc.
A door-to-door transfer service, wheelchair push and provision,
and assistance is offered by DRK Mediservice (tel: (0)40 5075 3353),
however, travelers are advised to book the facility a way ahead
The Airport Hotel (tel: (0)40 531 020) is on-site, whilst the Dorint
Hotel (tel: (0)40 532 090) and Best Western Alsterkrug Hotel (tel:
(0)40 513 030) are located nearby. Hotel reservations can be made
at the Airport Office.